Can't understand how this place is still in business. The store is a disorganized mess. Stuff all over the floors. The rental guy is a tool. I rented a pressure washer, and after a 45 minute headache, they wouldn't even help me load it into my car (after they initially said they would). You try to support local business, but they give you every reason not to.
I asked 2 people a question and neither one of them knew the answer and when I found a person at the paint counter that could help me one the guys who couldn't help me didn't even listen so he could learn, if I owned the store I would have fired him
Rude staff. When ever I have to go there for something I go with my husband. Today my husband couldn't go with. I walked around the store for a half hour trying to find an employee to help me. One finally came out of the break room, looked right at me, and I said "excuse me, I need help". He walked away from me. So, I walked as quickly as I could to catch up to him and told him again in a more firm voice that I needed help. He snarled and said fine while walking in the opposite direction I was going. I had to tell HIM where the chain isle is. As I got close to this older rude man he reeked like alcohol. The whole time he was helping me he mumbled under his nasty breath like I was an inconvenient customer. I'm surprised they are still in business. They need better staff and a better manager. I will never go back, especially alone.
This place has been in town since I was a kid and it has everything. If you can't find something ask Kevin and he'll either find it for you or tell you the best place to get it. I looked over the earlier reviews and I agree some of the staff from a few years ago sucked but the new staff is great! Support your local hardware store!
I really have no idea what the negative posts are about. For one thing I didn't have people constantly walking up to me and interrupting me when I'm obviously looking around for myself but when I asked for help they were there. Every time I've gone to Dorn they knew exactly where to find what I was looking for and were able to give advice on whatever project I was working on. They were friendly and understanding when I rented some chairs but was a day late in returning them (my fault). As to the people complaining about doing the price check yourself? This isn't an impersonal box store with smiling subservient staff whose knowledge is restricted to what isle to go to and how to swipe a bar code. It's a small town store and they act more like people instead of your servants. I love Dorn!
Dorn True Value Hardware is a US Hardware Store based in Oregon, Wisconsin. Dorn True Value Hardware is located at 131 W Richards Rd, Oregon, WI 53575, USA.
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